Our Staff

Our licensed, non-licensed and support staff are dedicated professionals who believe in celebrating the life of a loved one. Their commitment to our community and genuine compassion toward families are but a few of the characteristics that make them outstanding in their chosen professions.


Eric Zadow, Managing Director

Eric has been full time with the Malcolm, Deavitt & Binhammer Funeral Home since August of 2004, obtaining a Funeral Director’s License in 2007, and was appointed Managing Director in April of 2012.  He is a graduate of both Humber College in Toronto and Algonquin College in the Ottawa Valley.  He lives in Laurentian Valley with his wife, Katie and five children; and is a member of St. John’s Lutheran Church in Pembroke.  His spare time is usually spent restoring his old home or old car.



Ron Hamilton, Former Owner

Ron Hamilton, owner of the Malcolm, Deavitt & Binhammer Funeral Home in Pembroke from November of 2000 to June of 2011,  retired May 1, 2012.   He was raised on a dairy farm near Pembroke, the son of the late Maurice and Isabel Hamilton (MPP for Renfrew North from 1958 to 1975).  Ron began his career at Malcolm, Deavitt & Binhammer Funeral Home in July of 1965, obtaining a Funeral Director’s Licence in 1968.  Ron was Managing Director from 1992 until he and his wife Helen purchased the business on November 1, 2000.  Helen and Ron were married on June 21st, 1969, and have two married daughters and  four grandchildren.  Ron was honoured to serve the families of Pembroke and area for nearly 47 years in their time of need.



Caitlin Cybulski, Funeral Director

Caitlin, was born and raised in Clinton ON, a small rural community. At a young age she aspired to be a funeral director. To solidify these aspiration’s in her early years of high school,  Caitlin studied and researched the funeral profession and obtained a co-op position at her hometown funeral home. Learning a lot about the business and herself throughout this co-op position she felt called to follow this path in life. She attended the Funeral Services program at Humber College in Toronto. In 2007 she joined the Malcolm, Deavitt & Binhammer family as an intern which lead to her success in graduating her college program and obtaining her Funeral Director’s License in 2008. She is proud to call Pembroke home along with her husband and daughter.


Marie-Josée Lessard, Funeral Director Intern

Marie-Josée is a bilingual Class 1 Funeral Director intern having completed her first year of studies in the Funeral Service Education Program at Humber College in Toronto. Marie-Josée is a graduate of Jeanne-Lajoie French Catholic High School in Pembroke and since graduation had worked in the fields of administration and customer service within the Pembroke area. Marie-Josée is proud of her accomplishments and to have joined the staff of the Malcolm, Deavitt & Binhammer Funeral Home where she is able to offer our community and surrounding areas with bilingual service and care. Marie-Josée feels extremely honoured and blessed to be able to serve within her home community and looks forward to furthering her career and community involvement. In her personal time, she enjoys various hobbies such as recreational hockey, soccer, entertaining and spending time with her family and friends.  

Marie-Josée est  une apprentie directrice funéraire classe 1 bilingue, ayant complété sa première année dans le programme des services funéraires  avec le collège Humber de Toronto. Marie-Josée est une graduée de l’école catholique secondaire Jeanne-Lajoie à Pembroke. Avant de déménager à Toronto pour poursuivre ses études à Humber, elle a  travaillé plusieurs années en administration et services à la clientèle dans la région. Marie-Josée aimerait offrir ses services et soins en français et en anglais à sa communauté et aux environs. Marie-Josée est très fière de ses accomplissements et de joindre l'équipe de Malcolm, Deavitt & Binhammer et heureuse de pouvoir servir et vivre dans la communauté  qu’elle a  toujours appelée chez-elle. Elle a hâte de faire avancer sa carrière et son implication dans notre communauté. Dans son temps libre, elle aime jouer au hockey et au soccer, et passée du temps avec sa famille et ami(e)s. 



Lana Kretchman, Office Administrator

Lana was raised in Pembroke and moved to Toronto at the age of nineteen where she completed a two year college program. Lana joined the Malcolm, Deavitt and Binhammer staff in April 2012 bringing with her 15 years experience in office administration and customer service.She met her husband Paul in Toronto and in 1998 they returned to Pembroke with their two children Brad and Vanessa. Lana has been a member of St. John’s Lutheran Church in Pembroke for most of her life. Together with their family Lana & Paul enjoy camping and spending time in the outdoors.



Ron Lemke, Funeral Director's Assistant

Ron was a barber in Pembroke in the late 50’ and 60’s before becoming ‘Ron the Barber’ at CFB Petawawa for 33 years.  During his years on the base, Ron received many awards and commendations from Base Commanders and Company COs.  Ron retired in 2001 and joined the staff of Malcolm, Deavitt & Binhammer in 2004 as a Director’s Assistant.  He and his wife Ann have been married for over 50 years and have two children and four grandchildren, all living in Western Canada.  Ron is also an active member of the Pembroke Pentecostal Tabernacle.



Dan Letters, Funeral Director's Assistant

Dan and his wife Carolyn, who were both raised in Eganville, have returned to the Valley to join the Malcolm, Deavitt & Binhammer family after 25 years of being employed in various aspects of the funeral profession in both Ottawa and Carlton Place.  
They have 2 grown children and 4 grandchildren living in Rochester, NY and Carleton Place, ON. 
In his spare time, Dan and his wife travel through Ontario and Eastern Canada pursing another passion, scouting Junior A hockey prospects for the Central Canada hockey League. Dan is a Past President of the Royal Canadian Legion. 



Beth Loback, Receptionist


Beth was born and raised in Pembroke, just a few blocks from the funeral home.  She and her husband Myron run a small glass business in the city.  Her three grown children and four grandchildren keep her busy.  She enjoys photography and spending time searching our beautiful landscape in Renfrew County.





Gail Saar, Hairdresser

Gail grew up in the countryside of Pembroke and is a graduate of Kemptville College and the Marvel Hairstylist Course.  Gail took over the hairdressing at Malcolm, Deavitt & Binhammer in the early 1980s from her mother, Eva, who was hairdresser here for many years prior.  Gail now works in private homes, as well as at Heritage Manor Salon alongside one of her three daughters, Alison – also a Marvel graduate – who also has her own salon and occasionally fills in for us as the third generation hairstylist at Malcolm, Deavitt & Binhammer.